Last updated: 23rd March 2026
SwayGifts is a digital gifting experience platform that enables people to celebrate life moments by sending personalised celebration messages, optionally accompanied by a gift amount. SwayGifts values privacy and is committed to handling personal information responsibly and transparently in accordance with the Australian Privacy Act 1988 and applicable international privacy laws.
We collect only the information necessary to operate the platform, provide services, and meet legal and compliance obligations.
Depending on how you use SwayGifts, you may provide:
Parents or guardians may provide limited information about children or dependents for the purpose of creating celebration pages.
Recipients who wish to receive gift amounts are required to complete identity verification (KYC) through our third-party payment service provider.
The payment provider collects and processes identity verification data directly, which may include:
SwayGifts does not collect or store identity documents, bank account numbers, or full payment card details. We may receive limited verification status information from the payment provider (such as whether verification was successful) for the purpose of managing the gifting experience.
Payment details are collected and processed by our third-party payment service provider. SwayGifts does not store full payment card details or bank account numbers.
We may receive limited payment-related information from the payment provider for record-keeping, support, and compliance purposes, including:
When you use SwayGifts, we may automatically collect:
We use personal information to:
We do not sell personal information.
We process personal information on the following bases:
When a sender gifts someone who is not yet on SwayGifts, the sender provides recipient contact details (such as email or phone number) to facilitate message delivery.
This information is used to:
If the recipient does not join SwayGifts within 30 days, the gift intent expires. Recipient contact information provided by senders is retained only for as long as necessary to facilitate the gifting experience, after which it is deleted or anonymised.
Recipients who do not join SwayGifts are not added to marketing lists.
SwayGifts does not allow children to create independent accounts.
Parents or guardians may create celebration pages for children or dependents. Information related to children is:
Children do not participate in financial activity on the platform. No financial data, identity verification data, or payment information is associated with child or dependent profiles.
We share personal information only when necessary and appropriate.
We share information with our payment service provider for the purposes of:
The payment provider processes this information under its own privacy policy and terms. SwayGifts is not responsible for data collected directly by the payment provider during identity verification or payout setup.
We may share information with other trusted service providers, including:
These providers are permitted to use information only to perform services on our behalf.
We may disclose information if required to do so by law, regulation, legal process, or request from authorities.
If SwayGifts is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy protections.
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, or alteration.
Information is stored using reputable cloud infrastructure and security practices. However, no system is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to:
Information may be retained longer where required by law. When personal information is no longer needed, it is deleted or anonymised.
Recipient contact information provided by senders for unverified recipients is deleted or anonymised after the 30-day gift intent expiry period if the recipient does not join.
Depending on your location, you may have rights to:
Requests can be made by contacting us using the details in Section 14.
If you are located in the European Economic Area, you also have the right to lodge a complaint with your local data protection supervisory authority. If you are located in Australia, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
SwayGifts uses cookies and similar technologies to:
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
SwayGifts is based in Australia. Your information may be stored or processed in other countries where our service providers operate, including countries where the payment service provider processes identity verification data and manages connected accounts.
We take reasonable steps to ensure appropriate data protection safeguards are in place for international transfers, including contractual protections with service providers.
The payment service provider may transfer and process your data in jurisdictions outside your country of residence under its own privacy policy and data protection practices.
In the event of a data breach that is likely to result in serious harm to affected individuals, SwayGifts will notify affected users and the relevant supervisory authority in accordance with applicable law, including the Notifiable Data Breaches scheme under the Australian Privacy Act 1988.
We may update this Privacy Policy from time to time.
If we make material changes, we will update the effective date and notify you by email or through the platform before the changes take effect. Your continued use of SwayGifts after changes take effect constitutes acceptance of the updated Policy.
If you have questions about this Privacy Policy, how we handle personal information, or if you wish to exercise your privacy rights, please contact us at:
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